Responsibilities of an onsite network support engineer

On-site support engineers perform a set of different tasks in the IT department , but the most important of all is maintaining an excellent level of service.

Today, it is very common for companies to hire external services specialized in computer science , which have experts who provide assistance to employees and perform maintenance on equipment and systems.

This is due to the fact that a very technical and specialized profile is usually needed with the ability to support and solve problems, both operational and technical.The outsourced contracting of these services allows solving problems more easily and quickly.Here are some of the responsibilities of an on-site support engineer:

Maintenance of computer equipment

The care of a team itself is limited to keeping it free of dust and dirt, both externally and internally. Avoid holding blows as much as possible and check whenever they have the latest updates.

High level management of operating systems

This implies knowledge in configuration and process design, memory management, communication and synchronization, file systems, security and protection of the different operating systems that currently exist.

Network installation and configuration

Experience required to maintain an efficient, secure and constantly monitored local network. You must create interconnections and configure personal computers and workstations in offices and factories.

Attention to user requirements and help desk

Solve the situations that users present through a process of tickets created remotely by the help desk. Make that support in the place of the problem or situation.

Implementation of preventive and corrective systems

It develops and executes protocols for software updates, replacement of parts, review of disk space, equipment response levels, etc.

Performing information backup control

Create a copy of the original data in order to have a means to keep them safe from any computer or natural catastrophe, or by the attack of a virus. Without a doubt, one of the responsibilities of a support engineer on site more important.

 Inventory and control of hardware and software

Task in order to have greater control over assets and automate processes that involve a great economic expense for the company, and thus have better infrastructure efficiency .

The responsibilities of an on-site support engineer allow IT services to operate as expected.

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